Consulting, Customer Transformation Graduate Associate 2025

Job Description

At KPMG, our Customer team is at the forefront of innovation and excellence, driving impactful change for organisations worldwide. We collaborate with our colleagues within the Corporate Transformation division to deliver four key service pillars: CIO Advisory, Finance Transformation, Customer Transformation, and Org Transformation. These transformative pillars are supercharged by our Data & Analytics team, which turns raw data into actionable intelligence, and our Digital Village team, a hub of creativity where innovation and technology converge to deliver groundbreaking solutions.

We empower global clients across sectors, with a special emphasis on Financial Services, Public Sector and Healthcare & Life Sciences industries to make data-driven, customer-centric decisions that enhance customer satisfaction, loyalty, and business results. Our work revolves around designing and implementing strategies and technologies to deliver Total Experience (TX) – empowering organizations to create cohesive, outstanding experiences that resonate with their customers and drive value.

In addition to our core expertise, we are continuously exploring AI-driven solutions to help clients uncover deeper insights, deliver personalised experiences, and future-proof their customer strategies.

As an Associate in our Customer team, you will gain exposure in:

• Customer Experience Strategy: We design, assess, recommend and implement customer experiences that deliver business value best on our expertise and best-in-class principles. This involves analyzing Voice of Customer and Voice of Business through collecting large volumes of customer data, uncovering actionable insights, and advising on industry-specific strategies.
• CRM Implementation: We lead enterprise-wide transformations that bridge functional silos and drive large-scale digital initiatives. These projects focus on centralizing customer data and enhancing interactions to improve satisfaction, retention, and growth through personalized, data-driven engagement.
• Marketing Strategy: We empower clients to unlock the full potential of their marketing investments. We develop strategic roadmaps and actionable recommendations to optimize operations, ensuring efficiency, innovation, and measurable ROI.

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Your responsibilities will include:

• Work in client engagements related to customer experience strategy, CRM implementation and digital marketing
• Contribute to data gathering, research and analysis to proposals and project deliverables
• Work closely with the project team to analyze business processes and requirements and identify opportunities for improvement and streamlining
• Support the consolidation, design, preparation, and analysis of reports and findings in a clear, logical and concise manner
• Build and maintain strong relationships with client stakeholders while actively identifying opportunities to enhance and expand collaboration.

With us you will get the opportunity to:

• Be involved in a wide range of advisory projects across industries
• Collaborate closely with senior stakeholders, experts both within KPMG and on the client-side
• Engage with cross-functional teams within the Advisory department to support projects in other domains
• Receive direct coaching from experienced team members and guidance from managers, enabling you to accelerate your learning and smoothly transition into your new role
• Maintain up-to-date knowledge of trends and market information related to customer experience strategy and digital transformation
• Support the business development efforts to grow our Customer practice together with Senior Management. These can include proposals or thought leadership/ white papers, etc.
• Participate to practice development through in-house activities such as our Rec Club, Sports Teams or other initiatives to enhance our people’s experience

The ideal candidate should possess the following attributes:

• Excellent academic background with at least a Bachelor’s degree
• Strong analytical and problem-solving skills with the ability to analyze data and breakdown and solve problems through quantitative and qualitative thinking and analysis
• Excellent foundational skills including written and verbal communication skills (English), impactful client presence, compelling facilitation and presentation skills
• Strong team spirit with excellent interpersonal skills to build strong relationships with colleagues and clients alike 
• Highly motivated individual with the ability to work independently in a fast-paced environment and adapt to changing priorities and projects
• Demonstrate a commitment to learning and growth, with an expectation to regularly pursue certifications in Salesforce, Microsoft, and other relevant platforms as part of our project requirements
• Show interest in latest technology developments such as AI or Data & Analytics
• Prior experience in Management Consulting, Technology Consulting, Customer Experience / Marketing Strategy or IT is preferred 
• Native / Business fluency in English is a must, fluency in APAC language(s) will be valuable

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