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IT Specialist, Microsoft Dynamic 365 (Sales & Marketing solutions)

Function(s):  Corporate Services
Work Type:  Permanent
Job Categories:  Experienced Hires
Start Date for Applications:  3 Apr 2024
Closing Date for Applications: 

KPMG in Singapore is part of a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 143 countries and territories with more than 273,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.

KPMG in Singapore is part of a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 143 countries and territories with more than 273,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.

Job Description

 

The Enterprise Application & Engineering team within KPMG Information Technology Services is dedicated to creating and delivering value to our business by leveraging on IT technology. The team is responsible for delivering customer-focused solutions and high quality IT services internally to enable our business.

 


Responsibilities

 

  • Sales & Marketing Implementation:
    • Lead the implementation of Microsoft Dynamics Sales & Marketing solutions, including gathering requirements, designing and development, module configurations or extensions to the standard Microsoft Dynamics applications and ensure all functionalities work effectively with all other integrated/interfaced applications.
    • Responsible for coding, unit testing and creating technical documentation for operations and support of the MD365, Power Platform and related application integrations.

 

  • Customization and Configuration:
    • Utilize your expertise in SQL and .NET to customize MD365 forms, entities, fields, workflows, and queries to meet business requirements.
    • Implement plugins, custom workflows, and integration solutions to extend MD365 functionalities.
    • Customize workflows to align with business processes.

 

  • Integration:
    • Develop integration solutions to connect MD365 with other business applications, leveraging SQL databases and .NET frameworks.
    • Integration of Power Platform based solution as part of MD365 system or its related systems based on business requirements.

 

  • Technical Support and Maintenance:
    • Provide technical support to post-implementation, troubleshoot issues, and perform system upgrades and patches.
    • Ensure the stability, performance, and security of MD365 systems.

 

  • Training and Documentation:
    • Conduct user training sessions to educate internal users on MD365 functionalities and best practices.
    • Create comprehensive documentation including system architecture, configurations, and customizations for reference and training purposes.

 

  • System Performance Improvements:
    • Conduct product evaluations of upgrades to the MD365 system.
    • Manage performance tuning and capacity planning activities to enhance the performance of the Power Platform.
    • Analyze user support statistics and other data to recommend appropriate measures.

 

  • Other job responsibilities:
    • Act as a product Subject Matter Expert in Power Apps, Power Automate and stay up to date on the new features and updates in the Power Platform
    • Deliver internal sessions on best practices and new functionality as well as features 

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The ideal candidate should:

 

  • Possess a Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum of 3-5 years of technical working experience in cloud or web applications development
  • Strong proficiency in MS SQL for data manipulation, querying, and reporting.
  • Experience with .NET framework and development languages such as C# for customization and integration tasks.
  • Has at least 2 end-to-end full life cycle implementations of Microsoft Dynamics 365
  • Possess Microsoft Dynamics 365 Certifications and in-depth understanding of MD365 concepts, modules, and functionalities.
  • Working experience with KingswaySoft or other CRM integration tools will be strong advantage.
  • Microsoft Azure related or Power Platform certifications will be strong advantage
  • Familiarity with Azure DevOps, Azure logic apps and Azure functions is advantageous
  • Ability to work with functional teams with both onshore and offshore developers
  • Excellent verbal/written communication, collaboration, analytical and presentation skills

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only. At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Apply now »