Manager, HR Operations
KPMG in Singapore is part of a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 143 countries and territories with more than 273,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.
Job Description
At KPMG Singapore, our People, Performance & Culture (PPC) team is committed to empowering teams to stay in front by creating a workplace where people thrive. We design and deliver programs that attract, develop, and retain top talent, while fostering a culture of excellence and inclusion.
We are seeking a forward-thinking Manager, People Services to lead from the front in delivering high-quality HR service experiences. This role is ideal for someone passionate about transforming HR operations, driving process excellence, and leading change initiatives that elevate how we support our people.
You will play an important role in shaping the future of HR service delivery – leveraging technology, reimagining processes, and building a team culture rooted in innovation and continuous improvement.
Responsibilities
- Lead the People Services team to deliver timely and effective HR support to employees, resolving inquiries and issues with professionalism and care.
- Identify and lead initiatives to automate, outsource, or redesign HR processes for greater efficiency, scalability, and user experience.
Drive operational excellence by establishing and monitoring service level agreements (SLAs) and key performance indicators (KPIs) to ensure consistent and high-quality service delivery, aligned with business needs - Leverage digital tools and platforms to streamline operations, improve data accuracy, and enhance employee experience.
- Drive continuous improvement by evaluating and enhancing HR processes and systems, with a focus on boosting service efficiency and employee experience through automation and innovation.
- Lead change management efforts for HR system implementations and process updates, ensuring smooth transitions and stakeholder engagement.
- Coach and mentor junior team members to strengthen their capabilities and confidence to drive continuous growth within the HR support function.
- Uphold HR policies, procedures, and compliance requirements to ensure operational integrity and regulatory alignment.
Keep abreast of statutory regulations and industry best practices to keep HR operations aligned and future-ready.
The ideal candidate should possess:
- Bachelor’s Degree in Human Resources, Business Administration, or a related field.
- Minimum 10 years of relevant experience in HR service delivery, with proven leadership in managing teams and driving transformation.
- Demonstrated success in leading automation, outsourcing, or process improvement initiatives.
- In-depth knowledge of HR processes and service operations.
- Strong analytical and problem-solving skills, with a track record of driving process improvements and innovating through technology.
- Excellent interpersonal and communication skills, with the ability to influence and collaborate across functions.
- Experience with SAP SuccessFactors Employee Central is advantageous.
- A proactive, change-oriented mindset with the confidence to challenge the status quo and lead transformation.
⠀
Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.
At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.