Manager, HR Operations
KPMG in Singapore is part of a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 143 countries and territories with more than 273,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.
Job Description
The People, Performance, Culture (PPC) team contributes to making KPMG a great place to work by implementing best-practice programmes to attract, recruit, develop, groom and retain the best and brightest talent. The team looks after the full HR spectrum including but not limited to recruitment, manpower planning, performance and talent management and staff communications.
As a People Services Manager within the HR People Services function in KPMG, your duties will include but not limited to:
- Lead the team in providing excellent HR support to employees, addressing their inquiries, and resolving issues promptly.
- Provide coaching and advice to junior team members
- Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs) to measure team performance and ensure timely service delivery.
- Evaluate effectiveness of HR systems and processes against requirements, objectives, and user needs
- Recommend and improve HR processes, systems to ensure consistent service delivery.
- Implement and leverage technology to enhance HR service efficiency and effectiveness.
- Manage change management efforts related to HR process updates and technology implementations with team members and stakeholders.
- Monitor team adherence to HR policies, procedures, and guidelines.
- Stay updated with statutory and compliance requirements to ensure HR processes are aligned.
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Job requirements
- Bachelor’s Degree in Human Resources, Business Administration, or a related field.
- In-depth knowledge of HR processes
- Strong analytical and problem-solving abilities
- Excellent interpersonal and communication skills, enabling effective collaboration with stakeholders
- Proficiency with SAP SuccessFactors Employee Central will be advantageous
Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.
At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.